At Ezzy Manufacturing, we are committed to delivering high-quality products and exceptional service to our residential and commercial clients. We proudly stand behind the craftsmanship and reliability of our SPC flooring, LED lighting, and building solutions. However, we understand that issues may occasionally arise during transit, production, or selection. The following outlines our policies for damaged goods, defective items, and general returns.
Goods that arrive visibly damaged due to transit must be reported to Ezzy Manufacturing Customer Service within 48 hours of delivery. This allows us to file a claim with the shipping carrier in a timely manner.
Please inspect your order upon receipt—including all outer boxes, internal packaging, and inserts—and do not discard any materials until the claim is resolved. Once notified, we will file the claim on your behalf. Carrier investigations typically take 8–10 business days, and pickup may be scheduled for inspection.
In most cases, we will send a replacement at no additional cost once the damaged item is in transit. However, outcomes are subject to claim approval and inventory availability.
If you choose to return the damaged item instead of receiving a replacement, our standard return policy will apply.
Ezzy Manufacturing does not reimburse for labor, installation delays, or project disruptions caused by damaged deliveries. We recommend scheduling installation only after your full order has been received and inspected.
If your item has a manufacturer defect, is missing components, or has issues unrelated to shipping, please notify Customer Service within 48 hours of delivery.
We will send replacements free of charge. Detailed return instructions will be provided. Do not discard the defective item or packaging until further notice.
In some cases, technical support may be required to assess whether the issue is due to misuse or installation error. Items found to be fully functional may not qualify for refund and may incur a restocking fee.
We are not liable for any labor costs, missed timelines, or delays resulting from defective items.
As part of our sustainability commitment, some items may qualify for repair or partial component replacement instead of a full return. Our Customer Service team will assess eligibility and guide the best course of action.
Ezzy Manufacturing accepts returns on most non-custom, warehouse stock items under the following conditions:
If the item is in warehouse stock:
Items must be:
Once approved, a prepaid return shipping label will be provided. Return shipping costs will be deducted from the refund. Refunds are processed after inspection and may take up to 7 business days to appear on your original payment method.
Original shipping charges—including expedited fees—are non-refundable.
Orders over $5,000 may incur a restocking fee. Refunds may be issued as store credit at our discretion.
Ezzy Manufacturing will cover the standard manufacturing warranty which is 5 years, please follow the product’s Care & Maintenance methods to be eligible for the warranty.
Please contact Customer Service to begin a warranty claim.
Ezzy Manufacturing is not liable for indirect or incidental damages, including lost revenue, installation costs, or project delays.
Our team is here to help with any concerns.
Call us at: 877-786-6153
Email us at: sales@ezzymfg.com
