At Ezzy Manufacturing, we are committed to providing high-quality SPC flooring, LED lighting, and building products backed by exceptional customer service. If an issue arises with your order, we will work with you to find a fair and timely resolution.
This policy applies only to orders placed directly with Ezzy Manufacturing through our website.
Orders placed through third-party marketplaces such as Amazon, Wayfair, Zoro, and others are subject to the return and refund policies of those respective platforms. If you purchased through one of these channels, please initiate your return or claim directly with that platform.
Ezzy Manufacturing reserves the right to inspect returned merchandise and deny refunds, replacements, or warranty claims that do not comply with this policy.
Orders may be cancelled without charge if the cancellation request is received and approved by Ezzy Manufacturing before the order has shipped.
Once an order has shipped, it can no longer be cancelled and will be subject to the applicable return policy.
For purposes of this policy, the delivery date is the date recorded by the carrier as the date the shipment was delivered to the delivery address.
For freight shipments, the carrier's recorded delivery date is used to determine applicable reporting and return periods, including the 48-hour window for reporting visible shipping damage.
Ezzy Manufacturing will respond to return, exchange, damage, or other order-related requests within 48 business hours of receiving the request. Response time refers to the initial response from our Customer Service team and does not guarantee that a claim or return will be resolved within that timeframe.
Ezzy Manufacturing accepts returns on eligible lighting products purchased directly through our website.
If you ordered the wrong item or would like a different product, please contact our Customer Service team before returning your purchase. Eligible exchanges are subject to product availability and approval.
Exchanges requested within 30 days of delivery are not subject to the 25% restocking fee. The customer is responsible for return shipping costs.
Exchanges requested between 30 and 45 days after delivery are subject to a 25% restocking fee and customer-paid return shipping costs.
If you received an incorrect item, SKU, color, size, or other product that does not match your order, please contact Ezzy Manufacturing Customer Service as soon as possible with your order number and details of the item received.
Our Customer Service team will review the issue and provide instructions for resolving the mis-shipped order. Please do not return the item without receiving authorization and return instructions from Ezzy Manufacturing.
Refunds cannot be processed for returns that are damaged due to improper packaging or unauthorized shipments.
Please inspect your order immediately upon delivery.
If your shipment arrives damaged, defective, or with missing components, please contact Ezzy Manufacturing Customer Service as soon as possible. For visible shipping damage, please notify us within 48 hours of delivery and before installation. Please provide photographs of the product, packaging, and shipping label to help us review your claim.
Damaged, defective, or missing-component claims are reviewed by our Customer Service team on a case-by-case basis. Depending on the circumstances, the resolution may include replacement parts, product replacement, refund, or other appropriate resolution. Customer Service will provide instructions regarding any required return or replacement shipping.
Products that have been installed cannot be considered shipping damage claims.
If your lighting fixture arrives with a manufacturing defect or missing components, please contact Ezzy Manufacturing as soon as possible. Our team will review your claim and determine the appropriate resolution, which may include replacement parts, product replacement, or warranty service.
Once your authorized return has been received and inspected, approved refunds will be processed by Ezzy Manufacturing within 1 week. Once the refund has been issued, the time for the funds to appear in your account may vary depending on your financial institution or payment provider.
All Ezzy Manufacturing LED lighting products include a 5-Year Limited Warranty covering manufacturing defects under normal installation and operating conditions.
The warranty does not cover damage resulting from improper installation, misuse, abuse, accidents, modifications, normal wear, or use outside the product's intended application.
To submit a warranty claim, please contact our Customer Service team with the following information:
Please inspect all flooring before installation.
Installation of any product confirms your acceptance of its color, finish, dimensions, and overall condition.
Do not install flooring that appears damaged or defective. Once flooring has been installed, it is considered accepted and cannot be returned for cosmetic concerns, visible defects, or installation-related issues.
Ezzy Manufacturing accepts returns on eligible SPC flooring purchased directly through our website.
If you ordered the wrong flooring or need a different product, please contact our Customer Service team before returning your purchase. Eligible exchanges are subject to product availability and approval.
Exchanges requested within 30 days of delivery are not subject to the 25% restocking fee. The customer is responsible for return shipping costs.
Exchanges requested between 30 and 45 days after delivery are subject to a 25% restocking fee and customer-paid return shipping costs.
If you received an incorrect flooring product, SKU, color, size, or other product that does not match your order, please contact Ezzy Manufacturing Customer Service as soon as possible with your order number and details of the item received.
Our Customer Service team will review the issue and provide instructions for resolving the mis-shipped order. Please do not return the flooring without receiving authorization and return instructions from Ezzy Manufacturing.
Please inspect your shipment immediately upon delivery.
If your flooring arrives damaged, defective, or incomplete, please contact Ezzy Manufacturing Customer Service as soon as possible. For visible shipping damage, please notify us within 48 hours of delivery and before installation. Please include photographs of the damaged flooring, packaging, and shipping label so we can review your claim.
Damaged, defective, or incomplete flooring claims are reviewed by our Customer Service team on a case-by-case basis. Depending on the circumstances, the resolution may include replacement product, refund, or other appropriate resolution. Customer Service will provide instructions regarding any required return or replacement shipping.
Installed flooring cannot be considered for shipping damage or cosmetic claims.
Once your authorized flooring return has been received and inspected, approved refunds will be processed by Ezzy Manufacturing within 1 week. Once the refund has been issued, the time for the funds to appear in your account may vary depending on your financial institution or payment provider.
Ezzy Manufacturing SPC flooring is backed by a Limited Lifetime Residential Warranty and a 15-Year Light Commercial Warranty covering manufacturing defects under normal installation and use.
The warranty does not cover improper installation, moisture or subfloor issues, misuse, abuse, accidents, improper maintenance, excessive wear, or normal variation in color and texture.
To submit a warranty claim, please contact our Customer Service team with the following information:
This section applies to contractor, commercial, wholesale, retailer, and bulk purchases made directly through Ezzy Manufacturing. These orders may be subject to separate pricing, shipping arrangements, and account terms.
Due to the nature of commercial and bulk purchases, all sales are considered final unless otherwise approved in writing by Ezzy Manufacturing.
Authorized returns may be accepted only under the following conditions:
Special-order, custom, clearance, discontinued, or made-to-order products are non-returnable unless covered under warranty or determined to be defective.
Inspect all shipments immediately upon delivery.
Any visible shipping damage, shortages, or product defects must be reported to Ezzy Manufacturing within 48 hours of delivery and before installation or use.
Please include photographs of the product, packaging, shipping label, and any visible damage when submitting your claim.
Customers are responsible for verifying shipment quantities and product condition upon delivery.
Freight carriers may require damage to be noted at the time of delivery. Failure to inspect shipments upon arrival may affect freight claims.
Approved contractor and commercial accounts may have separate purchasing agreements, payment terms, warranties, or return conditions. Where applicable, those written agreements will take precedence over this policy.
Approved refunds will be processed after returned merchandise has been received, inspected, and approved by Ezzy Manufacturing. Processing times may vary depending on the payment method and financial institution.
Eligible products purchased through contractor or commercial accounts remain covered by the applicable Ezzy Manufacturing product warranty unless otherwise specified in a written agreement.
Warranty claims must include proof of purchase, product information, a description of the issue, and supporting photographs when applicable.
Ezzy Manufacturing
Mailing Address:
283 W. 154th Street
South Holland, IL 60473
Phone: +1 (877) 786-6153
Email: sales@ezzymfg.com
For questions regarding returns, exchanges, warranty claims, or product support, please contact our Customer Service team before returning any merchandise. We are committed to providing timely assistance and helping you find the best resolution for your order.
Ezzy Manufacturing reserves the right to update or modify this Return, Refund & Warranty Policy at any time without prior notice. The policy in effect at the time of purchase will govern your order unless otherwise required by applicable law.
